We care about quality, so we guarantee you’ll be 100% satisfied with your orders. If you’re not 100% happy, let us know and we’ll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won’t rest until you’re happy – whether that takes a reprint of your order or a refund.
As the Company’s personalised merchandises made to order have no intrinsic value on the open market, the Company is therefore unable to accept returns unless the merchandise is at fault. For personalised merchandise which is at fault, or differs from that ordered, the customer must contact Online Customer Support with evidence of the fault. If requested, the customer may return the product.
As per our terms and conditions, the haute print cannot be held responsible for any potential misprinting of artwork(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.
When returning items we recommend that you obtain a delivery receipt from the Post Office as proof of postage, as we are unable to accept responsibility for shipments lost in transit.
